Brittany Youngs

10257 Dallam Ln

Fort Worth, TX 76108

(585) 406-3927

Objective:

A challenging position to further my career choices and provide more knowledge and experience.

Qualifications:

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12 years customer service experience

8 years of Management skills

Open-minded team player and capable of learning quickly and productively.

Eligible to provide new opinions/knowledge to my co-workers and superiors

• Well-organized and enthusiastic with new challenges.

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Work Experience:

September 2015- Present- Party City

Position: Assistant Manager

Daily orders on products and zone ownership. Provide excellent customer service and manage around 612

employees during shifts. Receiving shipments, outbound shipments, cash management, sales reports

and operations reports. Interviewing, hiring and scheduling employees as well as training new associates.

March 2012- Feb 2013 VA Contractor Contract

Position: Technical Support

Provide customer service over phone to VA Patients with Ipad devices and BBS program needs. I

provided daily logs of calls and data graphs for tracking 100 ipad devices, given to patients. Order new

devices when lost/damaged.

October 2011-Sept 2015- Cailey's Play House

Position: Owner/ Founder of in home daycare center

Navigating through Microsoft Excel programs successfully

I created an in home daycare so my toddler would have interaction. The daycare quickly progressed and

now provides preschool activities, meal preparation, learning activities for all ages, infant care, potty

training, and a safe, fun home away from home.

September 2011-June 2012- Journey True North

Position: Marketing Consultant

Marketing upcoming events on social networks, media and newspapers with in the northern California

region. Replied to emails from clients with questions about events, setting up meeting with advertising

solutions.

June 2008- August 2011 Flextronics Rochester, NY

Position: Technician Mentor/Team Lead

Educate new employees about troubleshooting cellular phones and providing knowledge about the

network and computer systems. Showing new employees how to approach customers and provide

efficient knowledge to help them succeed through their career.

May 2007- June 2008 Flextronics Rochester, NY

Position: Technician

Provide outstanding customer service care and knowledge to customers on cellular phones. Extensive use

of general software applications as well as specific customer based systems. Educating customers on

phone devices, troubleshooting, minor repairs and correct testing to provide resolutions in a timely manor.

October 2005- May 2007 Factory Card Outlet Rochester, NY

Position: Customer Service/ Associate Trainer

Training new staff on registers and floor work. Providing excellent customer care and responsible for

managing stock and floor layouts. Worked with management team on achieving store goals for month,

quarter, and year. Excelled in creative party arrangements and providing helpful visuals for customers.

July 2003 Super 8 Motel Rochester, NY

Position: House Keeping

Cleaning hotel rooms and banquet rooms. Trained new employees on basic functions and monitored

cleaning and laundry supplies.

Education:

Graduate from Sperry High School June 2004.

References:

Laura Clarke- 716-830-6241

Shannon Lewis- 585-797-8245

Keith Schuyler- 713-449-3854